1. Airport Transfers Mexico City
AirportTransfersMexicoCity.com is a website that offers transportation and tour services operated by subcontracted companies. All vehicles are third-party, not property of Airport Transfers Mexico City. Drivers and guides are not directly hired by Airport Transfers Mexico City. All services published on this website are fully operated by third-party companies. During the booking process, the customer will receive detailed information about the company that will operate the service.
2. Payment
A booking might be accepted only after the full payment (100%) by the customer. Partial payments are not accepted by Airport Transfers Mexico City. Payment must be made with a credit card online or through a money transfer to Airport Transfers Mexico City’s PayPal account. Cash payments are not accepted.
3. Changes & Cancellation by the Customer
Any changes to the original booking must be confirmed by the person who made the booking (via email or form). Any costs or charges incurred or levied by our suppliers as a result of the amendment will be charged to the customer. Although every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
The customer may cancel the booking at any time provided that the cancellation is communicated to Airport Transfers Mexico City in writing. Cancellation charges will be applied as shown below, calculated from the day written notification is received by Airport Transfers Mexico City.
Refund policy on total or partial cancellations:
- Cancellations requested 30 days or more before the service programmed date:
90% refund - Cancellations requested 29-15 days before the service programmed date:
50% refund - Cancellations requested 14-9 days before the service programmed date:
25% refund - Cancellations requested 8 days or less before the service programmed date:
0% refund - No show will be considered as a cancellation by the customer with 0% refund
Refunds might be subject to credit card charges, bank fees, exchange rate spreads, or other costs not controlled by Airport Transfers Mexico City.
4. Changes and Cancellation by Airport Transfers Mexico City
Although Airport Transfers Mexico City will make its best efforts to operate all services as advertised, by accepting these Terms and Conditions the customer acknowledges that it may be necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Airport Transfers Mexico City reserves the right at any time to cancel or change any of the facilities, services, or prices and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the customer will be informed at the time of booking. If a major change becomes necessary after booking, Airport Transfers Mexico City will inform the customers as soon as reasonably possible. When a major change is made, the customer will have the choice of accepting the change of arrangements, purchasing any other available service, or canceling the service and obtaining a refund, provided that the major change is not due to force majeure. Force majeure includes war, threat of war, riots, civil strife, industrial disputes, terrorist activities, natural or nuclear disasters, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by the cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Airport Transfers Mexico City. Airport Transfers Mexico City is not liable for any charges in the event of a change – beyond their control – to the departure time or date of a tour, flight, or other form of transport.
5. Passport, Visa, and Vaccinations
It is the responsibility of the customer to be in possession of a valid passport, visa permits, inoculations, and preventive medicines as may be required for the duration of the tour.
6. Illness or Disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour, in which case all monies paid will be forfeited.
7. Travel Insurance
Airport Transfers Mexico City does not provide such service. Prices published at AirportTransfersMexicoCity.com do not include travel insurance.
8. Complaints
If the customer has a complaint about any of the tour arrangements, they must bring it to the attention at the time so that Airport Transfers Mexico City may make their best efforts to rectify the situation. It is only by making Airport Transfers Mexico City aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the customer’s ability to claim a partial refund from Airport Transfers Mexico City. Should the problem remain unsolved, a complaint must be made in writing to Airport Transfers Mexico City within 30 days after the service is provided. After that period, no complaints will be accepted.
9. Shows and Other Events
Airport Transfers Mexico City cannot be held responsible for any type of cancellations, reschedules, location assignments/re-locations in the stadium, event starting-ending time changes, due to any cause such as weather conditions, technical problems, security reasons, personal decisions of the event organizer, local authorities, or any other reason not attributable to Airport Transfers Mexico City.
For cases where the cancellation of the event occurs while the service is already being provided, Airport Transfers Mexico City services will be considered as fully provided, therefore not leading to any type of refund, except for the admission ticket, which the customer will have to keep in order to reuse it according to the organizer’s policies. If the customer wishes to receive transfer and tour guide services again for the rescheduled date, they will have to fully pay again for these services.
For cases where the cancellation/rescheduling of the event is done before the service is provided, if the customer cannot or does not want to attend the event on the new date, the refund policies will be according to the refund policies determined by the event organizer.
10. Our Responsibility
Airport Transfers Mexico City accepts responsibility for ensuring that the holiday which the customer books with them is supplied as described in the final version of the travel program the customer will receive upon arrival and that the services reach a reasonable standard. No Airport Transfers Mexico City staff or vehicles are involved in the published services. All services described on this website are provided by third-party companies. Airport Transfers Mexico City acts only in the capacity of an intermediary between the customer and the local company that will provide the service. While exercising every possible precaution, Airport Transfers Mexico City is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation, or other services related to the accomplishment of the tour, or through natural disasters, social upheavals, or other causes.
11. Website Terms and Conditions
The factual information contained in this website is obtained from sources believed to be reliable and accurate by Airport Transfers Mexico City. Airport Transfers Mexico City makes no guarantee or warranty, express or implied, as to the reliability, accuracy, timeliness, or completeness of that information and is not responsible for any errors or omissions therein, whether caused by the source of the information or Airport Transfers Mexico City. Airport Transfers Mexico City reserves the right to amend the information, services, and/or content of this website at any time without prior notice.